Terms of service

GENERAL TERMS AND CONDITIONS OF “SELECT PARTS BG” LTD

for purchases through the SelectParts.BG online store

These General Terms and Conditions govern the relationship between “SELECT PARTS BG” Ltd and the users and customers of the SelectParts.BG online store in connection with the offering, ordering, purchase, payment, and delivery of goods.

By placing an order through the online store, the customer confirms that they have read and accepted these General Terms and Conditions, insofar as applicable under current legislation.

1. Trader Information

The SelectParts.BG online store is operated by:

“SELECT PARTS BG” Ltd
UIC (Unified Identification Code): 206240144
VAT number: BG206240144

Registered office and management address:
Mladost 3 Residential District, Block 380, Floor 8, Apartment 50, Sofia, Bulgaria

Business premises and return address:
39D Rozhen Blvd., 1271 Sofia, Bulgaria

Phone: +359 889 299 264
Email: office@selectparts.bg

2. Scope of the General Terms and Conditions

These General Terms and Conditions apply to purchases made through the SelectParts.BG online store.

A Customer is any natural or legal person who uses the online store or places an order.

A Consumer is a natural person who purchases goods for purposes outside their trade, business, craft, or professional activity, within the meaning of applicable legislation.

Where a particular right under these General Terms and Conditions derives from consumer protection legislation, it applies only to persons who qualify as consumers.

3. Product Information

SelectParts.BG offers automotive parts, tuning and performance components, consumables, accessories, and other automotive products.

The main characteristics of each product are specified on the respective product page.

Product images are for illustrative purposes. Minor differences in packaging, markings, or appearance may occur where these do not affect the main characteristics or intended use of the product.

Customers are responsible for reviewing the product description, specifications, and intended use before placing an order.

4. Vehicle Compatibility

For automotive parts, compatibility may depend on the vehicle model, year of manufacture, engine, modification, equipment, VIN, and other technical characteristics.

If there is any uncertainty regarding compatibility, we recommend contacting SelectParts.BG before installation.

Where necessary, we can perform an additional compatibility check using the VIN or vehicle details provided by the customer.

Compatibility information is provided on the basis of available catalogue and manufacturer data. Where installation requires specialised technical knowledge, we recommend that it be carried out by a qualified professional or workshop.

5. Prices and Currency

All prices displayed in the online store are final prices for the respective market and include applicable VAT unless expressly stated otherwise.

For the Bulgarian market, prices are displayed in euros (EUR).

For other markets, prices may be displayed in the respective supported currency.

Shipping costs are not included in the product price unless expressly stated otherwise.

The exact price of the products and applicable shipping costs are displayed during checkout.

SelectParts.BG may change product prices. Any such change will not affect orders that have already been placed and confirmed.

6. Availability

Product availability information is displayed on the respective product page.

Products may be marked as in stock or “On Order”, or may have another status indicating the expected availability or delivery time.

If an availability discrepancy occurs after an order has been placed, SelectParts.BG will inform the customer and, where necessary, offer a revised delivery time, an alternative product, or cancellation of the affected item.

If advance payment has been made for a product that cannot be supplied, the corresponding amount paid will be refunded.

7. Placing an Order

An order is placed through the online store by selecting the product, quantity, delivery method, delivery details, and an available payment method.

Before submitting the order, the customer has the opportunity to review the information provided and correct any errors.

After successfully placing an order, the customer receives an electronic confirmation.

SelectParts.BG may contact the customer to clarify the order, compatibility, availability, delivery, or other circumstances necessary for fulfilling the order.

Where obviously incorrect or incomplete information makes fulfilment of the order impossible, SelectParts.BG may request clarification or correction of such information.

8. Payment

Depending on the destination country, delivery method, and specific order, the following payment methods may be available:

  • bank card;
  • Apple Pay;
  • Google Pay;
  • cash on delivery (COD), where available;
  • bank transfer.

The specific payment methods available for an order are displayed during checkout.

For payments by bank transfer, the order may be processed after the payment has been received unless otherwise agreed.

9. Delivery

SelectParts.BG delivers within Bulgaria and to supported countries within the European Union.

Within Bulgaria, deliveries are made via Econt and BoxNow, depending on the methods available for the specific order.

Orders for products in stock placed before 4:00 PM on a business day are usually processed and dispatched on the same day.

The usual delivery time within Bulgaria is 1–2 business days after dispatch.

For deliveries to European Union countries, the usual delivery time is 3–7 business days after dispatch, depending on the destination country, courier, and delivery address.

For products marked “On Order”, the delivery time is determined individually.

Detailed conditions and current shipping costs are provided in the separate Shipping Policy published on SelectParts.BG.

10. Receipt of Goods

Goods are delivered to the customer or to a person accepting the shipment on the customer's behalf.

We recommend inspecting the shipment upon receipt.

If there is visible damage caused during transportation, the customer should notify the courier and request that an appropriate transport damage report be prepared.

If a shipment cannot be delivered due to incorrect information provided by the customer, the recipient's absence, or another reason attributable to the customer, the costs of reshipping may be borne by the customer.

11. Right of Withdrawal from a Distance Purchase

A consumer has the right to withdraw from a distance contract within 14 calendar days without providing a reason, except in cases provided for by law.

For the purchase of goods, the withdrawal period generally begins on the date on which the goods are received.

To exercise the right of withdrawal, the consumer must inform SelectParts.BG of their decision within the statutory period by means of an unequivocal statement.

For convenience and faster processing, consumers may use the Product Return or Exchange Form provided by SelectParts.BG.

Use of the provided form does not restrict the consumer's statutory right to exercise their right of withdrawal by any other legally permitted method.

The detailed procedure is set out in the Returns and Exchanges Policy.

12. Returning Goods

After exercising the right of withdrawal, the consumer must return the goods within the statutory period to:

SelectParts.BG
39D Rozhen Blvd.
1271 Sofia, Bulgaria

The costs of returning the goods are borne by the consumer, except where the return is due to an error by SelectParts.BG, an established lack of conformity, or in other cases provided for by law.

Return shipments sent with cash on delivery (COD) are not accepted.

The consumer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and proper functioning of the goods.

13. Refunds

Where the right of withdrawal has been validly exercised, SelectParts.BG will refund all amounts due within the period prescribed by law.

Where applicable, the refund includes the price paid for the product and the cost of the standard initial delivery method. Additional costs resulting from the customer's choice of a more expensive delivery method than the standard delivery option offered by SelectParts.BG are not refundable where provided by law.

SelectParts.BG may withhold the refund until the returned goods have been received or until the consumer provides evidence that the goods have been sent back, where permitted by law.

As a rule, refunds are made using the same payment method used for the original transaction, unless the consumer expressly agrees otherwise and such an arrangement is legally permissible.

14. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in cases expressly provided for under applicable legislation.

This may include, among other statutory exceptions, goods made to the consumer's specifications or clearly personalised, where the applicable legal requirements are met.

The mere designation of a standard catalogue product as “On Order” does not automatically exclude that product from the statutory right of withdrawal.

15. Product Exchanges

SelectParts.BG allows customers to request an exchange of a purchased product.

The requested exchange may be indicated in the Product Return or Exchange Form, specifying the desired product, a link to the product, or its product/SKU number.

Where there is a difference in price, the customer must pay the difference or will receive a refund of the corresponding amount.

The possibility of a voluntary exchange does not restrict the consumer's statutory rights relating to withdrawal or lack of conformity.

16. Complaints and Legal Guarantee

Consumers have statutory rights in the event of a lack of conformity of the goods in accordance with applicable Bulgarian and European Union legislation.

These rights are independent of any commercial or manufacturer's warranty that may be provided for a specific product.

In the event of a lack of conformity, the customer may contact SelectParts.BG at:

Email: office@selectparts.bg
Phone: +359 889 299 264

17. Installation and Use of Automotive Parts

Customers should use products in accordance with their intended purpose and the manufacturer's instructions.

Products requiring specialised technical knowledge should be installed by a qualified professional or workshop.

SelectParts.BG is not liable for damage caused by incorrect installation, improper use, modification of a product, or use contrary to its intended purpose or the manufacturer's instructions, except where such liability cannot legally be excluded or limited.

This provision does not restrict the consumer's statutory rights in the event of a defective or non-conforming product.

18. Intellectual Property

The content of SelectParts.BG, including texts, graphics, design, images, and other materials, may be protected by intellectual property rights belonging to “SELECT PARTS BG” Ltd or their respective rights holders.

Use of such content beyond the normal use of the online store is permitted only where there is an appropriate legal basis or permission.

Trademarks and manufacturers' names belong to their respective owners.

19. Personal Data

SelectParts.BG processes personal data in connection with the operation of the online store, processing and fulfilment of orders, customer communications, and compliance with legal obligations.

Detailed information regarding the processing of personal data is provided in the Privacy Policy published on the website.

20. Technical Availability and Force Majeure

SelectParts.BG makes reasonable efforts to ensure the continuous operation of the online store but does not guarantee uninterrupted access or the absence of technical interruptions.

SelectParts.BG is not liable for delays or failure to perform caused by circumstances beyond its reasonable control, including force majeure, disruption of communication services, transport restrictions, natural disasters, and other similar events, to the extent permitted by law.

21. Complaints and Dispute Resolution

In the event of a problem or dispute, the customer may first contact SelectParts.BG:

Email: office@selectparts.bg
Phone: +359 889 299 264

Consumers may also submit complaints to the competent authorities and consumer alternative dispute resolution bodies in accordance with applicable legislation.

Consumer Protection Commission (CPC), Bulgaria
4A Slaveykov Square
1000 Sofia, Bulgaria
Phone: 0700 111 22

22. Applicable Law

Matters not expressly governed by these General Terms and Conditions are subject to applicable Bulgarian law and applicable European Union law.

Where the customer qualifies as a consumer, these General Terms and Conditions do not restrict any mandatory consumer rights granted under applicable consumer protection legislation.

23. Amendments to the General Terms and Conditions

“SELECT PARTS BG” Ltd may update these General Terms and Conditions in the event of changes to legislation, services, payment or delivery methods, or the operation of the online store.

For each specific order, the terms and conditions in force at the time the order was placed will apply, unless otherwise provided by law.

24. Entry into Force

These General Terms and Conditions were last updated and enter into force on 9 August 2026.

“SELECT PARTS BG” Ltd
UIC: 206240144
VAT No.: BG206240144
SelectParts.BG