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Terms of service
General Terms and Conditions of SELECT PARTS BG OOD
for purchases through the SelectParts.BG online store
These General Terms and Conditions govern the relationship between SELECT PARTS BG OOD and the consumers and customers of the SelectParts.BG online store in connection with the offering, ordering, purchase, payment and delivery of goods.
By placing an order through the online store, the customer confirms that they have read and accept these General Terms and Conditions, to the extent applicable under the law in force.
1. Trader details
The SelectParts.BG online store is operated by:
SELECT PARTS BG OOD
Company ID (EIK): 206240144
VAT number: BG206240144
Registered office:
Sofia, Mladost 3 residential complex, bl. 380, floor 8, apt. 50
Address of the business premises and for returning goods:
39D Rozhen Blvd., 1271 Sofia, Bulgaria
Phone: +359 888 123 185
Email: selectpartsbg@gmail.com
2. Scope of the General Terms and Conditions
These General Terms and Conditions apply to purchases made through the SelectParts.BG online store.
A customer is any natural or legal person who uses the online store or places an order.
A consumer is a natural person who acquires goods for purposes outside their trade or profession within the meaning of the applicable law.
Where a particular right under these General Terms and Conditions arises from consumer protection law, it applies only to persons who have the status of "consumer".
3. Product information
SelectParts.BG offers car parts, tuning components, consumables, accessories and other products for vehicles.
The main characteristics of the products are stated on the respective product pages.
Product photos are illustrative. Minor visual differences in packaging, markings or appearance are possible where they do not change the main characteristics and intended use of the product.
The customer must read the description, characteristics and intended use of the product before placing an order.
4. Vehicle compatibility
For car parts, compatibility may depend on the model, year of manufacture, engine, modification, equipment, VIN and other technical characteristics of the vehicle.
If you are unsure about compatibility, we recommend contacting SelectParts.BG before installation.
If needed, we can carry out an additional check by VIN or by vehicle details you provide.
Compatibility information is provided on the basis of available catalogue and manufacturer data. Where installation requires specialist technical knowledge, we recommend it be carried out by a qualified specialist or workshop.
5. Prices and currency
All prices in the online store are final prices for the respective market and include the applicable VAT, unless expressly stated otherwise.
For the Bulgarian market, prices are shown in euro (EUR).
For other markets, prices may be shown in the respective supported currency.
The delivery cost is not included in the product price, unless expressly stated otherwise.
The exact price of the products and the applicable delivery costs are shown at checkout.
SelectParts.BG may change product prices. A change does not affect orders already placed and confirmed.
6. Availability
Availability information is shown on the product page.
Products may be marked as available or as "Made to order", or with another status reflecting the expected delivery time.
If an availability discrepancy arises after an order is placed, SelectParts.BG will inform the customer and, where necessary, offer a new delivery time, an alternative product or cancellation of the relevant product from the order.
If advance payment has been made for a product that cannot be delivered, the amount paid is refunded.
7. Placing an order
An order is placed through the online store by selecting a product, quantity, delivery method, delivery details and an available payment method.
Before the order is finally submitted, the customer can review the information entered and correct any mistakes.
After the order is successfully placed, the customer receives an electronic confirmation.
SelectParts.BG may contact the customer to clarify the order, compatibility, availability, delivery or other circumstances necessary to fulfil it.
If data is clearly incorrect or incomplete and makes fulfilling the order impossible, SelectParts.BG may ask for it to be clarified.
8. Payment
Depending on the country, delivery method and the particular order, the following payment methods may be available:
- bank card;
- Apple Pay;
- Google Pay;
- cash on delivery, where available;
- bank transfer.
The payment methods available in each case are shown at checkout.
For bank transfers, the order may be processed once payment is received, unless otherwise agreed.
9. Delivery
SelectParts.BG delivers within Bulgaria and to the supported European Union countries.
In Bulgaria, deliveries are made via Econt and BoxNow, depending on the methods available for the particular order.
Products in stock are usually dispatched within 1 working day.
The usual delivery time in Bulgaria is 1–2 working days after dispatch.
For deliveries to European Union countries, the usual time is 3–7 working days after dispatch, depending on the country, courier and delivery address.
For "Made to order" products, the time is set individually.
Detailed terms and current prices are published in the separate SelectParts.BG Shipping Policy.
10. Receiving the goods
The goods are handed over to the customer or to a person receiving the parcel on their behalf.
We recommend checking the parcel on receipt.
If there is visible transport damage, the customer should notify the courier and ask for a transport damage report to be drawn up.
Where the parcel cannot be delivered because of incorrectly provided details, the recipient's absence or another reason for which the customer is responsible, the costs of re-shipping may be borne by the customer.
11. Right of withdrawal for distance purchases
The consumer has the right to withdraw from a distance contract within 14 calendar days, without giving a reason, except in cases provided by law.
For the purchase of goods, the period generally starts from receipt of the goods.
To exercise the right of withdrawal, the consumer must inform SelectParts.BG of their decision within the statutory period by an unequivocal statement.
To make processing easier and faster, the Return or Exchange Form published by SelectParts.BG may be used.
Using the form provided does not limit the consumer's statutory right to exercise withdrawal in another permitted way.
The detailed procedure is described in the "Returns and exchanges" policy.
12. Returning the goods
After exercising the right of withdrawal, the consumer must return the goods within the statutory period to:
SelectParts.BG
39D Rozhen Blvd.
1271 Sofia, Bulgaria
The cost of returning the goods is borne by the consumer, unless the return results from an error by SelectParts.BG, an established non-conformity or other cases provided by law.
Parcels sent cash on delivery are not accepted.
The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and proper functioning.
13. Refunds
If the right of withdrawal is validly exercised, SelectParts.BG refunds the amounts due within the period provided by law.
Where applicable, the refund includes the price paid for the product and the cost of the standard method of initial delivery. Additional costs resulting from the customer choosing a more expensive delivery method than the standard one offered are not refunded in the cases provided by law.
SelectParts.BG may withhold the refund until the goods are received back or until proof of their dispatch is provided, where the law allows this.
The refund is generally made using the same means of payment used for the original transaction, unless the consumer expressly agrees otherwise and this is permitted.
14. Exceptions to the right of withdrawal
The right of withdrawal does not apply in the cases expressly provided by the law in force.
Among other statutory exceptions, this may include goods made to the consumer's order or according to their individual requirements, where the legal conditions are met.
Merely marking a standard catalogue product as "Made to order" does not automatically mean the product is excluded from the statutory right of withdrawal.
15. Product exchange
SelectParts.BG gives the customer the option to request an exchange of a purchased product.
The wish to exchange can be noted in the Return or Exchange Form by stating the desired product, a link to it or its item number.
If there is a price difference, the customer pays the difference or receives a refund of the corresponding amount.
The option of a voluntary exchange does not limit the consumer's statutory rights in case of withdrawal or non-conformity of the goods.
16. Complaints and legal guarantee
Consumers have the statutory rights in case of non-conformity of goods under the applicable Bulgarian and European law.
These rights are independent of any commercial or manufacturer's guarantee provided for the particular product.
If a non-conformity is found, the customer can contact SelectParts.BG:
Email: selectpartsbg@gmail.com
Phone: +359 888 123 185
17. Installation and use of car parts
The customer must use the products in accordance with their intended purpose and the manufacturer's instructions.
Products requiring specialist technical knowledge must be installed by a qualified person or workshop.
SelectParts.BG is not liable for damage caused by incorrect installation, incorrect use, modification of the product or its use contrary to the manufacturer's intended purpose and instructions, except where liability cannot be limited by law.
This provision does not limit the consumer's statutory rights in case of a defect or non-conformity of the product.
18. Intellectual property
The content of SelectParts.BG, including texts, graphics, design, images and other materials, may be subject to intellectual property rights of SELECT PARTS BG OOD or of the respective rights holders.
Use beyond the ordinary use of the online store is permitted only with an appropriate legal basis or permission.
Trademarks and manufacturer names belong to their respective owners.
19. Personal data
SelectParts.BG processes personal data in connection with the operation of the online store, order processing and fulfilment, communication with customers and compliance with legal obligations.
Detailed information on the processing of personal data is published in the website's Privacy Policy.
20. Technical availability and force majeure
SelectParts.BG makes reasonable efforts to keep the online store running without interruption, but does not guarantee that access will be continuous and free of technical interruptions.
SelectParts.BG is not liable for delay or non-performance caused by circumstances beyond its reasonable control, including force majeure, interruption of communication services, transport restrictions, natural disasters and other similar events, to the extent the law allows.
21. Complaints and dispute resolution
If a problem or dispute arises, the customer can first contact SelectParts.BG:
Email: selectpartsbg@gmail.com
Phone: +359 888 123 185
Consumers can also file complaints with the competent authorities and alternative consumer dispute resolution bodies under the law in force.
Commission for Consumer Protection (KZP), Bulgaria
4A Slaveykov Sq.
1000 Sofia, Bulgaria
tel.: 0700 111 22
22. Applicable law
Matters not covered by these General Terms and Conditions are governed by Bulgarian law in force and applicable European Union law.
Where the customer is a consumer, these General Terms and Conditions do not limit the mandatory rights granted to them by applicable consumer protection law.
23. Changes to the General Terms and Conditions
SELECT PARTS BG OOD has the right to update these General Terms and Conditions in case of changes in legislation, services, payment and delivery methods or the operation of the online store.
For a particular order, the terms in force at the time it was placed apply, unless the law provides otherwise.
24. Entry into force
These General Terms and Conditions have been updated and take effect from 19 October 2026.
SELECT PARTS BG OOD
Company ID (EIK): 206240144
VAT No. BG206240144
SelectParts.BG
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