Refund policy

Return, Exchange and Refund Policy

Right of withdrawal

In accordance with consumer protection law, customers of SelectParts.BG have the right to withdraw from a distance purchase within 14 calendar days of receiving the goods, without giving a reason.

For faster processing of your request, please contact us beforehand by phone or email.

This policy does not limit consumers' statutory rights under applicable Bulgarian and European law.

Return conditions

For a return to be accepted, the product must meet the following conditions:

  • It has not been installed, used or damaged.
  • It is in its original condition.
  • It is in its original packaging, where applicable.
  • It includes all accessories, instructions and accompanying documents.
  • It is accompanied by a receipt or invoice proving the purchase.
  • It is accompanied by a completed Return or Exchange Form.

Download the Return or Exchange Form: Return or Exchange Form

Signs of installation or use, mechanical damage, missing components or missing required documents may be grounds for refusing the return.

We recommend keeping the original packaging until the product has been finally checked and installed. A return without original packaging may be refused where the packaging is needed for resale.

Compatibility check

Before installation, we recommend checking that the product you received is compatible with your vehicle.

If needed, our team can check by VIN or by your vehicle details.

Installed, used or damaged products cannot be returned, except where a manufacturing defect is established or where applicable law provides otherwise.

Product exchange

If you want to exchange the purchased product for another, you can indicate this on the Return or Exchange Form.

Specify the new product you want, its link on the website or its item number.

If you are not sure which product is suitable, you can ask one of our staff for help. After checking by VIN or your vehicle details, we will help you choose the right part.

If there is a price difference between the returned and the new product, the customer pays the difference or receives a refund of the overpaid amount, depending on the case.

Return costs

The cost of returning the goods is borne by the customer, unless the return is due to our error or an established manufacturing defect.

Parcels sent cash on delivery are not accepted.

Products that cannot be returned

The following cannot be returned:

  • products delivered to special order or ordered specially for the customer;
  • products that have been installed, used or damaged;
  • products with missing parts, accessories or documents;
  • products returned without proof of purchase or without a completed Return or Exchange Form;
  • products that by their nature cannot be returned under applicable law.

Refunds

After we receive and check the returned goods, we will notify you of the result by phone or email.

For an approved return, the amount will be refunded within 14 calendar days to the bank account given in the Return or Exchange Form.

The price of the purchased product is refunded.

Delivery costs are not refunded, unless the return is due to our error or an established manufacturing defect.

Return address

SelectParts.BG
39D Rozhen Blvd.
1271 Sofia, Bulgaria
Phone: +359 888 123 185
Email: selectpartsbg@gmail.com