Refund policy

Right of Withdrawal

In accordance with the Consumer Protection Act, customers of SelectParts.BG have the right to withdraw from a distance purchase within 14 calendar days from the date of receiving the goods, without providing a reason.

For faster processing of your request, please contact us in advance by phone or email.

This policy does not limit consumers' statutory rights under applicable Bulgarian and European legislation.

Return Conditions

For a return to be accepted, the product must meet the following conditions:

  • It must not have been installed, used, or damaged.
  • It must be in its original condition.
  • It must be in its original packaging, where applicable.
  • It must include all accessories, instructions, and accompanying documents.
  • It must be accompanied by a receipt or invoice confirming the purchase.
  • It must be accompanied by a completed Product Return or Exchange Form.

📄 Download the Product Return or Exchange Form:
[LINK]

Signs of installation, use, mechanical damage, missing components, or missing required documents may be grounds for refusing the return.

We recommend keeping the original packaging until the product has been fully inspected and installed. Returns without the original packaging may be refused where the packaging is necessary for the subsequent resale of the product.

Compatibility Check

Before installation, we recommend checking whether the received product is compatible with your vehicle.

If necessary, our team can perform a compatibility check using the VIN number or the vehicle details.

Installed, used, or damaged products cannot be returned, except in the case of a confirmed manufacturing defect or where otherwise provided by applicable law.

Product Exchange

If you wish to exchange the purchased product for another one, you can indicate this in the Product Return or Exchange Form.

Please specify the desired replacement product, its link on our website, or its product/SKU number.

If you are unsure which product is suitable, you can request assistance from our team. After checking the VIN number or vehicle details, we will help you select the correct part.

If there is a price difference between the returned product and the replacement product, the customer must pay the difference or will receive a refund of the overpaid amount, depending on the specific case.

Return Shipping Costs

The cost of returning the goods is borne by the customer, unless the return is due to an error on our part or a confirmed manufacturing defect.

We do not accept return shipments sent with cash on delivery (COD).

Products That Cannot Be Returned

The following products cannot be returned:

  • products supplied as a special order or ordered specifically for the customer;
  • products that have been installed, used, or damaged;
  • products with missing parts, accessories, or documents;
  • products returned without proof of purchase or without a completed Product Return or Exchange Form;
  • products which, due to their nature, cannot be returned under applicable legislation.

Refunds

After receiving and inspecting the returned goods, we will notify you by phone or email of the outcome of the inspection.

For an approved return, the amount will be refunded within 14 calendar days to the bank account specified in the Product Return or Exchange Form.

The purchase price of the product will be refunded.

Shipping costs are not refundable unless the return is due to an error on our part or a confirmed manufacturing defect.

Return Address

SelectParts.BG

39D Rozhen Blvd.

1271 Sofia, Bulgaria

📞 +359 888 123 185

📧 office@selectparts.bg